Privacy Policy

Last updated: July 18, 2026

MaLach LLC ("we," "us," "our," "Company," or "MaLach") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, and manage your online presence through our platform.

1. Our Data Handling Principles

Your information belongs to you. We only collect data that is necessary to provide our services. We maintain strict safeguards to protect your data from unauthorized access, and we do not sell your personal information to third parties.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: Name, email address, phone number, company name, business address, and website URL when you create an account or request a consultation
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors — we do not store full credit card data)
• Business Information: Details about your business, target audience, marketing goals, and preferences to help us tailor our services
• Communication Data: Messages, inquiries, support tickets, and feedback you send through our website or email
• Website Content: Text, images, and other content you upload to your website through our platform
• Customer Data: Information about your end customers (leads, contacts, inquiries) that you collect through forms on your website — you are responsible for this data

2.2 Information Collected Automatically

• Device & Browser Information: Device type, operating system, browser type, unique device identifiers, and device settings
• Usage Data: Pages visited, time spent on pages, links clicked, features used, and interaction patterns with our platform
• IP Address & Location: Your IP address and approximate geographic location for security and analytics purposes
• Performance Data: Website load times, errors, and system performance metrics to help us improve our services
• Cookies & Tracking Technologies: We use essential cookies to maintain your session and remember your preferences. We use analytics cookies to understand how our services are used

2.3 Information from Third Parties

• Payment Processors: Limited payment information (last 4 digits, expiration date) from payment processors like Stripe
• Third-Party Integrations: When you integrate our services with third-party tools (CRM, email platforms, analytics), we receive data according to your permissions
• Analytics Providers: Aggregated data about how you use our platform
• Service Providers: Information to verify your identity, prevent fraud, or comply with legal requirements

3. Our Dual Data Roles

MaLach Controlled Information: We are the data controller for information we collect directly from you (account details, communication, platform usage). You control how we use this data according to this Privacy Policy.

Customer Controlled Information: When you use our website builder and contact forms to collect customer data (leads, inquiries, contact information), YOU are the data controller, and we process this data on your behalf as a service provider. You are responsible for ensuring your collection and use of customer data complies with applicable laws. We will not use customer data for our own marketing or analytics purposes without your explicit permission.

4. How We Use Your Information

Service Delivery & Account Management

• Creating and managing your account
• Providing website hosting, design, and AI assistant services
• Processing payments and managing billing
• Delivering customer support and resolving issues
• Configuring integrations with third-party services
• Providing analytics and performance reports about your website

Service Improvement & Analytics

• Understanding how you use our platform to improve features and user experience
• Analyzing website performance and identifying optimization opportunities
• Conducting user research and gathering feedback
• A/B testing features and improvements

Security & Fraud Prevention

• Detecting and preventing fraud, abuse, or unauthorized access
• Monitoring for security threats and vulnerabilities
• Verifying your identity and account status
• Protecting against DDoS attacks and malicious activity

Marketing & Communication

• Sending transactional emails (account confirmations, invoices, password resets)
• Sending service-related announcements and updates
• Marketing our services (only with your consent via email opt-in)
• Conducting surveys and requesting feedback

Legal & Compliance

• Complying with legal obligations and regulatory requirements
• Responding to lawful requests from government authorities
• Enforcing our Terms of Service and other agreements
• Resolving disputes and protecting our legal rights

5. How We Share Your Information

Service Providers

We share information with trusted service providers who help us operate our business:

• Hosting & Infrastructure: Cloud providers (AWS, etc.) who host our platform
• Payment Processing: Stripe, PayPal for secure payment handling
• Email & Communication: Email service providers for transactional and marketing emails
• Analytics: Analytics platforms to understand platform usage
• Customer Support: Support ticketing systems and helpdesk software
• Security & Fraud Prevention: Security vendors for fraud detection and account verification

Business Partners

We may share aggregated or de-identified information with business partners to help us understand market trends and improve our services.

Legal Compliance & Law Enforcement

We will disclose your information if required by law or if we have a good-faith belief that disclosure is necessary to comply with legal processes, respond to government requests, protect safety and rights, or prevent fraud and illegal activity.

Business Transfers

If MaLach is acquired, merged, or sells assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

Your Customer Data

We do not share the contact information and customer data you collect through your website (leads, inquiries, etc.) with anyone unless you explicitly authorize us or we are legally required.

6. Data Retention

We retain your personal information for as long as your account is active and for as long as necessary to provide you with our services. After account termination or inactivity, we retain information for the following periods:

• Account Information: Retained for 2 years after account closure for legal compliance and dispute resolution
• Payment Records: Retained for 7 years to comply with tax and financial regulations
• Communication & Support Records: Retained for 2 years for customer service and dispute resolution
• Website Content & Customer Data: Retained during your active subscription; deleted within 30 days after account closure (unless you request faster deletion)
• Usage/Analytics Data: Retained for 13 months for performance analysis and optimization

You may request deletion of your data at any time. We will delete or anonymize your information promptly, except where we are legally required to retain it.

7. International Data Transfers

Your data may be transferred to, stored in, and processed in countries outside your country of residence, including the United States. By using our services, you consent to such transfers. For European Region users, we comply with GDPR requirements for international data transfers.

8. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: You can request access to the personal data we hold about you
• Right to Correction: You can request that we correct inaccurate or incomplete information
• Right to Deletion: You can request deletion of your personal data (subject to legal exceptions)
• Right to Data Portability: You can request your data in a portable format
• Right to Opt Out of Marketing: You can opt out of marketing emails at any time
• Right to Restrict Processing: You can request that we limit how we use your data

To exercise any of these rights, contact us at MMS@MALACHMARKETING.COM or +1 (352) 777-5724. We will respond within 30 days.

9. Data Security

We implement comprehensive security measures to protect your data:

• Encryption of data in transit (HTTPS/TLS) and at rest
• Firewalls and intrusion detection systems
• Regular security audits and penetration testing
• Access controls and multi-factor authentication
• Employee training on data protection
• Secure password policies and regular updates
• Incident response procedures

While we implement strong security measures, no method of transmission over the internet is 100% secure. You are responsible for maintaining the confidentiality of your login credentials.

10. Cookies & Tracking Technologies

We use cookies and similar technologies for essential functionality, preferences, analytics, and security. You can control cookies through your browser settings.

11. Third-Party Links & Services

Our platform may contain links to third-party websites and services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing information.

12. Children's Privacy

Our services are not intended for children under 18 years old. We do not knowingly collect information from children. If we become aware that we have collected information from a child, we will delete it and terminate the account.

13. AI Assistant & Automation

Our platform includes AI-powered features. When you use these:

• Information may be used to improve AI models (in anonymized or de-identified form)
• Your content is processed by AI systems to provide personalized responses
• You retain control over what data is provided to AI systems
• Conversation data is retained according to our retention policies

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by email or prominently posted on our website. Your continued use of our services constitutes acceptance of the updated policy.

15. Your Responsibilities

As a user of our platform, you are responsible for:

• Ensuring your collection and use of customer data complies with applicable laws
• Providing appropriate notice and obtaining consents from your customers
• Maintaining confidentiality of your account credentials
• Notifying us promptly of any unauthorized access or breaches
• Complying with data protection regulations in your jurisdiction

16. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices:

MaLach LLC

Email: MMS@MALACHMARKETING.COM
Phone: +1 (352) 777-5724

For European Residents: You have the right to lodge a complaint with your local data protection authority.